Terms & Conditions
Welcome to Topps Tiles (UK) ltd. of Topps Tiles, Thorpe Way, Grove Park, Enderby, Leicester, LE19 1SU (referred to in these Terms and Conditions as ‘we’ or ‘Topps tiles’)
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Topps Tiles. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Topps Tiles. You may not modify, distribute or re-post something on this website for any purpose.Topps Tiles reserves the right to change or update these Terms and conditions and any other content of this website.
Description of goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.Availability
All items are subject to availability. ‘Out of stock’ will be stated next to those items unavailable.Ordering
After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.Acceptance and completion of your order
Acceptance of your order will be confirmed via email once we have received payment. Whether or not you receive the email, our acceptance of your order will create a legally binding contract between us.Prices
All of the prices displayed are inclusive of VAT but do not include delivery charges. We endeavour to display accurate prices for our products but if this is not the case, we will charge you at the correct price of the goods and not attempt to sell them to you at a higher or lower price.Prices quoted are correct at time of publishing.
Planning Ahead
We suggest that you do not schedule any installation work until you have received your item(s). This will enable you to resolve any technical questions or to order specific additional fittings as necessary.Topps Tiles cannot be held responsible for any third party costs incurred due to planning ahead.
Delivery charges
Delivery charges are inclusive of VAT and non-refundable.| Delivery | Orders under £60 | Orders of £60 or more |
| Standard 48 hour delivery (usually) between the hours of 7am and 9pm | £3.95 | Free |
| Next day delivery (on orders placed before 4pm) | £9.95 | £6.95 |
| Next day delivery before 12pm (on orders placed before 4pm) | £14.95 | £9.95 |
| Saturday delivery between the hours of 9am and 12pm | £14.95 | £9.95 |
We currently only deliver to locations in the mainland UK.
Packaging and handling is free of charge.
Receiving Deliveries
Although we recommend you sign for your own goods, it is not required that the signature be from the specified recipient.Cancellations
To cancel an item, you must inform us in writing. This can be via email or post (cancellation notice).A cancellation must be made within 7 days commencing from the date you placed your order. If you have received your dispatch email before the cancellation is made then the delivery charge is non refundable. If the cancellation is made before the dispatch email is received then all charges are refunded.
To put an order on hold for a maximum of 7 days commencing the date you placed your order, call the following number 0800 234 703. An order can only be put on hold if you haven’t received your dispatch email and is only valid if a cancellation notice is received via post or email within the 7 day period.
Post cancellations to
Online Customer Services
Topps Tiles
Grove Park
Thorpe Way
Enderby
Leicester
LE19 1SU
Email cancellations to
help@toppstiles.co.uk
Refund Policy
Items must be unused and returned in the original packaging and in resaleable condition within 30 days of receipt of your goods.In this case, you will receive a full refund of the price paid for the goods excluding delivery charges. If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or in our absolute discretion deduct 20% off the original selling price from the refund amount. This does not affect your statutory rights.
To return an item(s) to store simply take your item(s) and your sales order receipt to your nearest store. Your sales order receipt is found boxed with your delivery. To find your nearest store, use our online Store Locator. You will receive the appropriate refund excluding delivery charges.
Or
To return an unwanted item via courier, select this option from the drop down menu on the Returns Form. You will be notified by email or text which day we will be making the collection. Items can only be collected between the hours of 7am and 9pm Monday to Friday. Collections on a Saturday can only be made between the hours of 9am and 12pm. A collection charge will be levied.
Please allow 30 days to process your claim once the collection of the item has been made. The appropriate refund will be credited to the payment card account (excluding delivery charges).
If a free gift is offered with a purchase and the customer has agreed to receive this free gift, on refund of the item, the gift must also be returned.
We reserve the right to refuse any returns.
Goods are inspected before agreeing to a full or partial refund. If goods are not damaged or faulty, the collection charge will be deducted off the refund amount.
Damaged Products
If the product you purchased arrived damaged, we should be informed within 48 hours of the receipt of the goods.If returning item(s) via courier the online returns form must be completed within 48 hours of receipt of the goods.
To return a damaged item(s) to store simply take your item and your sales order receipt to your nearest store within 48 hours of the receipt of your goods. Your Sales order receipt is found boxed with your delivery. To find your nearest store, use our online Store locator. You will receive a full refund including the delivery charge.
To return a damaged item(s) via courier, select this option from the drop down menu on the returns form. You will be notified by email or text which day we will be making the collection. Items can only be collected between the hours of 7am and 9pm Monday to Friday. Collections on a Saturday can only be made between the hours of 9am and 12pm. Collection is free of charge for damaged items.
If a free gift is offered with a purchase and the customer has agreed to receive this free gift, on refund of the item, the gift must also be returned.
Please allow 30 days to process your claim. The appropriate refund will be credited to the payment card account. The delivery charge is refunded for damaged, however if more than one item was ordered and only one item is returned for being damaged, the delivery charge is non refundable.
Faulty Products
If the product you purchased is faulty, in our absolute discretion we may offer a refund or a like for like exchange if notified within 30 days of receipt of the goods. This excludes faults caused by accident, neglect, misuse, not following the instructions and normal wear and tear.To return a faulty item(s) to store simply take your item and your sales order receipt to your nearest store. Your sales order receipt is found boxed with your delivery. To find your nearest store, use our online Store locator. You will either receive a refund or the store will order a replacement product on your behalf to be collected from the store. Your will be notified you as soon as the product is available.
Or
To return a faulty item(s) via courier, select this option from the drop down menu on the returns form. You will be notified by email or text which day we will be making the collection. Items can only be collected between the hours of 7am and 9pm Monday to Friday. Collections on a Saturday can only be made between the hours of 9am and 12pm. Collection is free of charge for faulty items.
Please allow 30 days to process your claim. The appropriate refund will be credited to the payment card account. The delivery charge is refunded for faulty items, however if more than one item was ordered and only one item is returned for being faulty, the delivery charge is non refundable.
If a free gift is offered with a purchase and the customer has agreed to receive this free gift, on refund of the item, the gift must also be returned.
Exchange
To exchange an item(s), select the exchange option from the drop down menu on the Returns Form. Exchanges can only be undertaken via courier and for like for like products only.An email will be sent once the new item has been dispatched. The delivery of the replacement item(s) and collection will take place on the same day. Items can only be collected between the hours of 7am and 9pm Monday to Friday. Collections on a Saturday can only be made between the hours of 9am and 12pm. A delivery charge will be levied, excluding exchanges for faulty or damaged items.
Technology information
If you require any technical information about any of our products please call the relevant free phone number:Heated Towel Rails
Tel. 0845 64466544
support@kudox.com
Wet Rooms
Tel: 01335 347300
Email: homelux.enquiries@homeluxnenplas.com
Cleaning and Maintenance
Tel: 0800 328 9632
Underfloor Heating
Tel: 0845 345 2288
For any other enquiries contact Topps Tiles
Tel: 08000 234 703
Payment
We accept the following cards:
Visa Credit and Debit
Maestro
Solo
Mastercard
Electron
Data Protection
Topps Tiles Plc is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.Topps Tiles Plc and its Group Companies will use your personal information in order to inform you of its offers, news and new catalogues and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
Topps Tiles Plc may share your information with other Companies in our group and organisations who are our business partners. We or they may contact you by mail, telephone, SMS fax or email to let you know about any goods, services or promotions which may be of interest to you.
The Data Protection Act puts obligations on users of personal information and details principles for its use. There are eight principles in the Act that Topps Tiles Plc is obliged to conform to. The Act requires Companies which process data to notify the Information Commissioner describing the purposes for which they process personal information. The details are publicly available from the Commissioner's
Office at:
Wyecliffe House,
Water Lane,
Wilmslow,
Cheshire
SK9 5AF
Tel: +44 (0)1625 545745
These principles for Data Processing are:-
- Personal data must be processed fairly and lawfully.
- Personal data must be obtained only for specified and lawful purposes.
- Personal data must be adequate, relevant and not excessive.
- Personal data must be accurate and kept up to date.
- Personal data must not be kept for longer than necessary.
- Personal data must be processed in accordance with the rights of data subjects.
- Measures against unauthorised or unlawfully processing of personal data.
- Personal data must not be transferred to a Country or territory outside the EEA without adequate protection or explicit consent
